Hull and East Yorkshire Mind

Mental Health Advice and Support Worker

Hull, East Riding of Yorkshire, United Kingdom

Full Time

£12.71 per hour | Various contracts | Shift patterns: 8pm - 8am; 8am - 8pm | Includes weekends and public holidays

Do you have the resilience to support someone at their most vulnerable moment? Join our team and be the calm, reassuring voice at the other end of the phone—day or night.

About the role

As a Mental Health Advice and Support Worker, you will ensure every caller has a positive experience from the very first ring. You will provide immediate advice and guidance, manage each call with care, and signpost people to the right support. No two calls are the same, and you will need to think on your feet while remaining compassionate and professional.

What we're looking for

A resilient and adaptable nature, able to handle high-pressure situations calmly
Excellent listening and communication skills
The ability to assess needs quickly and make confident decisions
A genuine passion for mental health support

What we offer

5 working weeks annual leave plus leave accrued in lieu of bank holidays
An additional day off to celebrate your birthday
Part time or full time applications welcome
Supportive team environment with ongoing development

How to apply

To find out more about the role, please see our vacancy information pack here. You can apply for the role by completing the application form below.

Applications close 17th August 2026.

Join us and make a difference when it matters most.

Apply For This Job

To apply for this position, please fill in the information below.

First Name(s) *

Last Name *

Email Address *

Phone Number *

Present Employment

Please enter your current job title and duties *

This can include current paid or voluntary work. If neither of these apply, please enter 'N/A'.

Please enter your current employer's name and address *

This should be your employer for the role listed above.

Please indicate your dates of employment *

From (month-year) to (month-year).

If applicable, what is your reason for leaving this position?

Previous Employment

Please list the details of your previous employment (most recent first) *

Details include job title and summary, employer, and employment dates. To include volunteering roles, placements, work experience etc; please also explain any gaps.

Education, Qualifications and Training

Relevant Education and Training *

Please list the details of your relevant education, including the provider, course, and result.

Professional Qualifications/Membership of Professional Bodies

Please list the details of your professional qualifications or memberships, if applicable. Details include the level, grade, provider, and date obtained.

Transport Ownership

Do you have a full, current UK driving licence? *

Yes

Do you have a full access to a car? *

Yes

Do you have a full access to a motorcycle? *

Yes

Do you have any current penalty points? *

Yes

Not applicable

Please provide details of any current penalty points

Personal Statement

Referring to the person specification of the vacancy information pack, please provide examples of how you meet the criteria for this role. Please note: Referring to the criteria you're demonstrating with examples will help us to score your application. Statements such as ‘I can’ or ‘I am’ without giving evidence to substantiate are difficult to score.

Key Knowledge *

Relevant Experience *

Key Competencies *

Additional Information

optional

References

Please give the names and addresses of two referees who can comment on your suitability for the post and who have consented to provide a reference on your behalf. One should be your current employer or, if unemployed, your most recent employer.

Present or most recent employer

Name *

Position

Capacity in which known to you *

Name and address of organisation

Telephone *

Email address *

Can we contact this referee before interview?

Second referee

Name *

Position of the above named

Capacity in which known to you *

Name and address of organisation

Telephone *

Email address

Can we contact this referee before interview?

Other Information

Our organisation is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people, and expect all our staff and volunteers to share these values. We are also committed to treating all applicants equally and fairly based on their skills, experience, and ability to fulfil the duties required of the role applied for. This is regardless of any protected characteristics (ethnicity, gender or gender reassignment, religion or belief, sexual orientation, physical/mental disability, age, pregnancy or maternity, marriage, or civil partnership). Applicants must share with us all the relevant information that we have requested in this application form, but we would like to reassure applicants that any information provided will be treated in the strictest confidence in a fair and open manner. Suitable applicants will not be refused employment because of offences or conduct which are no longer relevant, and do not place them at, or make them a risk in, the role for which they are applying. We will ensure that all our recruitment and selection practices reflect this commitment.

Please confirm you have read and understand the statement above *

I understand

I consent to Hull and East Yorkshire Mind using and keeping information I have provided on this application or elsewhere as part of the recruitment process and/or personal information supplied by third parties, such as referees, relating to my application or for future employment. I understand that the information provided will be used to make a decision regarding my suitability for employment and, if successful, the information will be used to form my personal record and will be retained for the duration of my employment and as long as is deemed necessary thereafter. If I am not successful, I understand that Hull and East Yorkshire Mind will retain the form for as long is deemed necessary for the purpose of recruitment and that the Charity may use it to contact me in the event of there being any other vacancies for which I may be suitable.

Please confirm you have read and agree to the statement above *

I understand

Do you have any convictions, cautions, reprimands or final warnings that are not “protected” as defined by, the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended in 2013)’ specifically in the UK, or anywhere else in the world? *

Please note that this vacancy is subject to an enhanced DBS check.

In accordance with the Asylum and Immigration Act 2006 I will need to demonstrate my eligibility for employment in the United Kingdom. If my application is successful, I will need to provide evidence, in its original format for verification. Are you eligible for employment in the United Kingdom? *

Please be aware that Hull and East Yorkshire Mind are unable to offer sponsorship. Please tick the box below to confirm you understand this and are not seeking sponsorship. *

I understand

Do you have a legal restriction on the number of hours you can work? *

If "yes", please provide details

If successful, will this be your only job? *

If "no", please state your weekly hours and nature of additional work

Do you have a preference for a part time or full time contract?

Please confirm the information provided in this application form is complete and accurate to the best of your knowledge *

Yes

Draft saved

Please complete the CAPTCHA verification above to enable submission

Hull and East Yorkshire Mind

Resume Your Application?

Mental Health Advice and Support Worker

About the role

What we're looking for

What we offer

How to apply

Apply For This Job

Present Employment

Previous Employment

Education, Qualifications and Training

Transport Ownership

Personal Statement

References

Other Information

Report This Job